Frequently Asked Questions (FAQs)
1. What services does MeiTour offer?
MeiTour specializes in providing luxurious limousine services for a variety of occasions including weddings, corporate events, airport transfers, city tours, and special celebrations. Our fleet includes high-end vehicles equipped with the latest amenities for your comfort and convenience.
2. How can I book a limousine with MeiTour?
You can book our limousine services through our website by filling out a booking form, or by contacting us directly via phone or email. Our booking process is simple and efficient, with customer service representatives available to assist you with any queries or special requests.
3. What areas do MeiTour serve?
MeiTour proudly serves the greater Melbourne area and surrounding regions. For specific service areas or inquiries about long-distance services, please contact our customer support team.
4. What types of vehicles are available in MeiTour fleet?
Our fleet includes a variety of luxury vehicles such as Mercedes V-Class business vans, Mercedes Sprinter minibus, and other high-end models to suit different tastes and requirements. Each vehicle is meticulously maintained and equipped with luxury amenities to ensure a comfortable and stylish experience.
5. Are MeiTour chauffeurs trained and certified?
Yes, all MeiTour chauffeurs are professionally trained, certified, and have undergone thorough background checks. They are knowledgeable about the best routes in Melbourne and are dedicated to providing you with safe, courteous, and discreet service.
6. What is the MeiTour cancellation policy?
We understand that plans can change, which is why we offer a flexible cancellation policy. Cancellations made at least 24 hours before the scheduled service are free of charge. Please refer to our Terms and Conditions for detailed information on cancellations made closer to the booking date.
7. Does MeiTour offer customized packages for special events?
Absolutely! We offer customized limousine packages tailored to your specific needs for weddings, proms, corporate events, and more. Our team is happy to work with you to create a personalized experience that meets your expectations and budget.
8. How are the fares calculated?
Fares are calculated based on several factors including the type of service, vehicle selection, duration of the hire, and distance covered. We offer transparent pricing with no hidden fees. For an accurate quote, please contact us or use the booking tool on our website.
9. Can I request special amenities or decorations for my limousine rental?
Yes, we are pleased to accommodate special requests such as decorations, specific beverages, or additional amenities to make your ride more enjoyable. Please mention your requirements at the time of booking, and we will do our best to meet them.
10. How can I provide feedback about my experience with MeiTour?
We welcome and value your feedback as it helps us improve our services. After your ride, you will receive a feedback form via email, or you can leave a review on our website. You can also contact our customer service directly with any comments or suggestions.